Voice AI can trip up with wrong answers, especially when it guesses instead of...

https://www.oscarbookmarks.win/voice-ai-can-sometimes-make-mistakes-that-confuse-customers-like-mixing-up

Voice AI can trip up with wrong answers, especially when it guesses instead of confirming. A practical way to catch errors early is using a “readback” for order IDs—having the system repeat the number back to the caller for confirmation