Mobile AI voice agents let customers describe issues instead of navigating IVR...

https://wiki-fusion.win/index.php/Can_AI_Voice_Agents_Work_for_Sensitive_Conversations,_or_Should_They_Always_Escalate%3F

Mobile AI voice agents let customers describe issues instead of navigating IVR menus or typing into chatbots. They can resolve routine requests and pass complex cases to staff with context. Grand View Research valued the conversational AI market at $10