Listen without rushing to fix things, then offer one practical step, like...

https://highstylife.com/is-it-better-to-say-you-have-a-problem-or-i-noticed-you-look-tired/

Listen without rushing to fix things, then offer one practical step, like helping book an appointment. You might say, “Would it help if I sat with you while you make the call?” Set kind boundaries, and remember support can take more than one conversation.