After testing AI customer service tools for years, I’m seeing platforms in 2026...

https://iris-wiki.win/index.php/What_Is_an_AI_Decision_Engine_and_Why_Do_Support_Teams_Care%3F

After testing AI customer service tools for years, I’m seeing platforms in 2026 hitting around 70% automation within the first week — not just helping reps but actually resolving issues on their own